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27 Jul 2023

Theresa Ditter

We were greeted with a very warm welcome by the crew when we first boarded. The whole crew on the Gandalf were very professional, helpful, polite, and friendly. The kitchen staff bent over backwards to cook to our special needs. We so much appreciate their willingness to do this. We had a very good experience on this trip and enjoyed all of the biking, coffee stops, and city tours. One suggestion I have is to perhaps include more special stops like at a cheese factory, or an artist’s display, or a farm. I would have enjoyed more stops like this than lots of coffee house stops. Yes, there was the Delft pottery, which was great. It would have been special to have seen an actual cheese factory in Gouda. Another suggestion is to make sure all of the porthole windows have screens or meshes covering them. This is my only complaint. In the middle of the week when it was warmer than usual, we had both the bathroom window and the bedroom windows open. There were 2 nights in a row where I woke up in the middle of the night violently scratching myself. I had about 50 bites on my legs, ankles, feet, arms, and shoulders. At first I wondered if there were bed bugs as I did not see any mosquitoes. I pulled the sheets back and did not see any bed bugs. I had to conclude that it had to be mosquitoes and we did start seeing them after that. I was very miserable with all of those bites. I did talk to the captain about this and he said that they had removed the screens/mesh to pass something through the porthole windows and had not replaced the screens. I strongly urge the captain to cover the porthole windows back up with screens for the next vulnerable occupants.

Reply from Boat Bike Tours 11 Aug 2023

Thank you really much for this review! We are really happy that you enjoyed our tour. However, we apologize that not everything met your expectations. We are continuously trying to improve our services and will take your feedback into consideration! Best wishes, Boat Bike Tours

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