When we first boarded and met in the…
Ed
When we first boarded and met in the main room, it was way too hot to sit in there. I asked about turning on the AC, said it was because it was so hot outside. Hmmm, ok, next day it’s actually cold out, same thing. On our 4th day someone realized that there was a big door in front that could be open to cool it off!! Problem solved!
Hi Ed, Thank you for your feedback! We appreciate you taking the time to share your experience. We apologize for the inconvenience you faced with the temperature in the main room during your stay. Ensuring our guests' comfort is important to us, and we understand how an uncomfortable temperature can negatively impact your experience. We're sorry for the confusion, and we're glad that the issue was eventually resolved when someone discovered that the large door could be opened for cooling. We will ensure that our staff is better informed about the available amenities and how to enhance our guests' comfort. Once again, thank you for your feedback, and we hope you were able to enjoy the rest of your stay with us. If you have any further comments or suggestions, please don't hesitate to share them with us so that we can continue to improve our services. We appreciate your choice to stay with us and hope to welcome you again in the future under improved conditions. Regards, Romy
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