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20 Sep 2023

Nadine Carr

I felt that the trip was a bit disorganized. When we arrived at the boat the staff did not greet us and tell us what to do with our luggage. Later after the information meeting we were told that if you had an e-bike to go up on deck and find your bike and get your battery to charge it in your room. It was pitch black on the top deck and I fell on some dark wicker furniture and really hurt myself. In fact it’s been a week and a half and my hip still hurts. The tour guide was there and did help me and I also got some ice from reception. The top deck should have had the lights on OR the battery should have been left in the room like the charger was. I felt that the instructions for each day was lacking. They did not tell us any points of interest or any good restaurants etc. I also felt that the days were very time restricted. We had to be back on the boat at a certain time and this meant we really didn’t have anytime to explore. Maybe that is why no points of interest was mentioned. The food was adequate but I think the lunch was very boring. A meat and cheese sandwich every day! Other than the tour guides the staff were awesome! The boat was very clean as well.

Reply from Boat Bike Tours 29 Sep 2023

Hi Nadine, Thank you for sharing your feedback on your recent trip. We truly appreciate your input, as it helps us improve our services and provide a better experience for our guests. We apologize for the disorganized start to your trip. It's crucial that our staff ensures a smooth beginning for all our passengers. We'll review our procedures to ensure better communication upon arrival and during the information meeting. Regarding the lighting issue on the top deck, we understand the importance of safety, and we're sorry to hear about your fall. We will work on improving the lighting situation to prevent such accidents in the future. Your comments about the lack of information about points of interest and restaurants are valid. We'll work on enhancing the daily instructions to provide more details on local attractions and dining options to enhance your exploration experience. We're glad to hear that you found our staff to be awesome and the boat clean. We'll make sure to pass on your compliments to our team. As for the lunch options, we appreciate your feedback and will consider offering a more diverse menu in the future to cater to different preferences. Your input is invaluable to us, and we'll take these suggestions seriously to improve our services and make your future experiences with us even better. Thank you for choosing our tour, and we hope to have the opportunity to serve you again in the future. If you have any further comments or concerns, please don't hesitate to reach out. Warm regards, Romy

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