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Reviews

Netherlands & Belgium: Amsterdam – Bruges Premium Read all reviews
5 Nov 2023

Richard

We recently completed a tour from Amsterdam to Bruges on the Magnifique IV. While most aspects of this tour met our expectations, some were disappointing. The ship itself was excellent and the majority of the crew was friendly and professional. The rental bikes were functional but showing the wear and tear of a long rental season. They were also obviously designed to be sturdy and maintenance free rather than easy to ride. (Even on the very flat terrain I was seldom able to use the top 4 gears out of the 7). Our lead tour guide, Frans, was excellent, but his assistant Corrine really needs more training. She at times seemed to be lost even with paper maps and Ride with GPS. By her own admission, she had no clue of how to change a flat, or any mechanical aspect of the bikes. Because she seemed to be under stress, she did not handle some interactions with the tour participants very well. While our ship was being captained by Walter, the shipowner, the interface between the ship operation and the tour was quite seamless, but when Walter left and was replaced by Captain Chris, it seemed like all coordination between the two went awry. While the food on board was generally excellent, it was quite evident that some things were “running out” and not being replenished toward the end of the week, because this was the last tour of the season. I would also have liked more variety in the offerings for our packed lunches (like peanut butter) and better packaging (stretch wrap or baggies) for the routine ham and cheese sandwiches. I would like to compliment their logistical flexibility in being able to pick us up on the side of the river when we we late arriving due to a train system malfunction. We were very thankful for that. Also, the way the two ship hostesses kept everything spotless on board while also serving food and drinks, was as good as any cruise we have ever been on. They (Laura and Joline) worked tirelessly and were always very pleasant and professional. Overall, I would travel with this company again, but maybe a little earlier in the season.

Reply from Boat Bike Tours 6 Nov 2023

Thank you for sharing your feedback on your Amsterdam to Bruges tour. We appreciate your comments and are pleased to hear that most aspects of the tour met your expectations. Your input about the rental bikes, tour guides, and the transition between ship captains is noted and will help us improve. We're glad to know you enjoyed the food and the dedication of our ship hostesses, Laura and Joline. We look forward to welcoming you on another journey, perhaps earlier in the season. Best regards, Boat Bike Tours

28 Oct 2023

Paul Patenaude

excellent guides good knowledge of bicycle repair

Reply from Boat Bike Tours 2 Nov 2023

We're glad to hear that you found our guides excellent and knowledgeable in bicycle repair. Your feedback is greatly appreciated. Best regards, Boat Bike Tours

28 Oct 2023

Marian Wilde

I was over whelmed, with the whole experience, food excellent Guide,s were surpurb , friendly helpfully, and careing, went out off their way to make sure you were enjoying the experience. The barge was fantastic bedroom were great ,

Reply from Boat Bike Tours 2 Nov 2023

We're happy you had a memorable experience with our guides, food, and accommodations on the barge. Looking forward to your next adventure with us! Best regards, Boat Bike Tours

26 Oct 2023

Karen L

The Captain and crew were absolutely wonderful. The bike tour itself was not quite a picturesque as we expected. There were times when cycling in and around vehicular traffic was uncomfortable. The ship is fabulously maintained, clean and beautiful.

Reply from Boat Bike Tours 27 Oct 2023

Thank you for your feedback! We're glad you found the Captain and crew wonderful and enjoyed the ship's maintenance and beauty. We appreciate your comments about the bike tour experience and will use them to improve.

25 Oct 2023

Stephen McCulloch

Fabulous way to experience Belgium and The Netherlands. Touring these countries lead by Boat and Bikes fun and knowledgable guides made this a truly memorable trip. The boat was like a 5 star hotel with great rooms, excellent staff and delicious food!

Reply from Boat Bike Tours 26 Oct 2023

Thank you very much for your kind review! Hopefully we can welcome you on board again!

24 Oct 2023

CATHERINE

The ship is great, the food is good, one guide was good the other was not. The trip was overall worth doing – perhaps just not the last rip of the season when the wheels fell off a little bit e.g.tension between the guides, using up last bits of food e.g. no deliveries of good bread for the last 2 days, confusion about communication between the guides and the new captain.

Reply from Boat Bike Tours 27 Oct 2023

Thank you for your feedback on your recent trip. We're delighted to hear you enjoyed the ship and found the experience worth it, but we're sorry to hear about the end-of-season challenges. Your comments will help us improve and ensure a seamless experience for future travelers.

24 Oct 2023

Arthur Farmer

Outstanding Captain and staff. Exceptional experience. 5 star restaurant. Great bar at reasonable prices. Very comfortable rooms with ensuite, cleaned daily to high standard. Fantastic guides on wonderful choice of bike routes. E-bikes made it easy. Far exceeded expectations and terrific value for money.

Reply from Boat Bike Tours 26 Oct 2023

Thank you very much for your kind review! We hope to welcome you on board again soon!

24 Oct 2023

Barry Ray

Very well operated barge & tour. Great guides for biking and excellent meals on board Magnifique IV. Crew worked very well together and often multi-tasked. We were impressed with spaciousness of suite as compared to river and sea cruises. Great value!!

Reply from Boat Bike Tours 27 Oct 2023

Thank you for your kind words and positive feedback! We're delighted to hear you had a great experience on board the Magnifique IV. We aim to provide great value and are pleased you enjoyed the spaciousness of the suites and the multi-talented crew.

24 Oct 2023

Graham Brent

Good boat – having an internal informal area with bar was important. Great crew who were interested in you and did their best to make the trip good for everyone.

Reply from Boat Bike Tours 27 Oct 2023

We are pleased to hear that you enjoyed the boat's amenities and the dedicated crew who made your trip enjoyable!

23 Oct 2023

Noker

From the warm greetings we received when we first came on board to the final hour of our trip, the crew on Magnicient IV were great. The accommodations, service, cleanliness, food and beverages were exceptional. I suggest that the woman bike guide needs additional training, she is not a good communicator. Her English is not up to the standard with the other members of the team. Very friendly and kind, but her knowledge is lacking.

Reply from Boat Bike Tours 27 Oct 2023

Thank you for your kind words about the crew and the exceptional experience aboard the Magnificent IV. We appreciate your feedback regarding the bike guide, and we'll work to address the areas you've mentioned for improvement. Your insights are valuable to us.

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