ReviewsPassau – Budapest – Passau Read all reviews
I found that the ship was too big compared to the two previous boat/bike tours; we didn’t get to know the crew and all passengers personally. Previous tours we were able to walk around the towns at night. The majority of the nights were spent cruising. The tour coordinator’s english was limited and low, so the German briefings were 5 times longer than the english. The tour director should have been able to provide information on public transport as the boat was docked 5 km from the town center in Vienna. He seemed more interested going off on his own bike trip. The bikes were not serviced prior to distribution tire pressure were low and keys were missing. No one was there to adjust handle bars and seats, which was a service on previous tours. I must say the remaining crew was hard working the food was good and the cabins were serviced twice daily, something I wasn’t expecting. This was the first self guided bike/barge tour. The guide and maps need to be updated with greater detail. We had better maps and greater detailed instruction at night briefings on our first two tours with a guide. The biking trips seemed to be rushed, we were told a couple of time don’t take the long route because of time or the road is busy. Biking was the main reason we go on these trips.
Hi Gray, Thank you for your feedback regarding your recent ship tour. We apologize for any inconveniences you experienced. We understand that the size of the ship was larger than your previous tours, limiting personal interaction. We will consider this for future tours. We apologize for the language limitations of the tour coordinator and will work on improving English briefings. We regret the inconvenience of the boat's docking location in Vienna and will ensure better information on public transport. We apologize for the bike issues and will improve bike maintenance and preparation. We appreciate your positive comments about the hardworking crew, good food, and cabin service. We will update the guides and maps for greater detail. We apologize if you felt rushed during the biking trips, and we will strive for a more flexible schedule. Thank you for your feedback, which will help us improve future tours. Warm regards, Romy
Wonderful ship, food, and service. The itinerary was perfect.
HI William, Thank you so much for your review. We really hope to see you among our guests again. Best, Romy
Although the Fortuna is a bit dated, and scheduled for replacement next year, we found our upper level cabin to be very comfortable with plenty of storage space. The onboard experience exceed expectations.very friendly and accommodating staff, good food and excellent dining service, comfortable lounge with nightly entertainment and complimentary wine and beer 7a to 10p. The cruise director was excellent, and held daily reviews of the following days bike routes with maps and highlights of the itinerary. Bikes were very high quality and stationed for easy access every morning for the days ride. The biking trails were well marked and easy to follow. Our trip itinerary from Passau to Budapest and back was spectacular.
Thank you so much for such a nice review and for taking the time to write it. We are glad you enjoyed your trip so much and wish to see you again soon. Best Romy
Very well organized and friendly. Super staff and great food, well done
It warms our hearts to hear such amazing feedback! We are very grateful for customers like you, and we hope to have you with us for many years to come! Best Romy
Generally a good experience, but with room for improvement. The ship was fine, the crew was wonderful. We had great dinners, but breakfast was lacking and without much variety. The part of the trip that really needs improvement is the quality of the bikes…they’re pretty terrible. I’d recommend this trip to friends, but tell them to somehow bring their own bikes.
Thank you for your review and for bringing this to our attention. We are trying to be better, and we will definitely pay special attention to the quality of the bikes and breakfasts. Best Romy
Very good experience, will definitely be a repeat customer. Room was great, bathrooms larger than large cruise ships, food was very good, breakfasts could have offered different options but overall good.Staff was very good.
Hi Tom, We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience on board of the SE-Manon– it means the a lot to our entire team! We look forward to welcome you back on board. Warm regards, Romy
As the only Brits on the trip we were thoughtfully put on a dining table with 4 English speaking Norwegians and had a great experience. Bike tours well organized, lost one day due to low water levels but didn’t detract from the overall trip. Took our own bikes , worked well. All crew worked hard getting all bikes both off and on the boat every cycling day. Food at breakfast and dinner was good. Boat design worked well with plenty of relaxing room. Very helpful bar/waiter staff. The cycling guide was not as inter-active as I would have expected, but didn’t impact on our enjoyment. Generally transit and car parking worked well. All told a great holiday.
Hi David, Thank you so much for sharing your experience with on board of the SE-Manon. We are very happy with your positive rating. Your feedback helps us improve our product for everyone. Warm regards, Romy
The bike boat cruise exceeded expectations! From beginning to end. The registration process was easy and follow up questions were answered promptly. The crew on the SE Manon were all super friendly. We loved the teamwork by the entire staff getting the bikes off and back on board each day. Enjoyed meeting folks from around the world. Biking was fun in spite of some rainy weather which helped raise the water level of the Danube so we could do the full trip. Food was excellent too. This is the best of both worlds, biking and river cruising on the beautiful Danube. Would highly recommend this trip to anyone!
Hi Bob & Allie, We are very pleased to hear that you had such a good experience. Thank you very much for leaving a review we really appreciate it. Best, Romy
We loved the boat & bike ‘formula’. Cabin was excellent. The food on board was excellent, as were all the staff. The bicycles provided (regular and e-bike) were very good. Suggestions for improvement: 1) have an air compressor available on board to rapidly inflate bicycle tires 2) regular (non-sparkling) water should be available at meal times AT NO COST 3) provide biscuits or cookies with the afternoon coffee 4) ensure the cruise director provides the same level of detail in English as in German at the daily briefings 5) lower the intensity of the lights on the sun deck at night! 6) ensure materials (tour book, repair kit, paniers, etc.) are distributed in a controlled fashion, i.e. one per cabin, following the list of passengers, and not freely to anyone who simply took more than their fair share!
Hi Laura Thank you very much for your review. We are extremely grateful that you took the time to send us your feedback about our Provance tour. I love reading that you loved the formula. I read through your feedback carefully, and consider your suggestions to be very insightful. I will pass it on to our product management team to see if they could implement this change in the upcoming season. Thanks once again, regards, Romy
I love Boat & Bike Tours because it combines exercising, sightseeing and family time. Everything is taken care of for you. We will definitely choose another tour in the future. This has been our second!
Thank you so much for your 5 star rating!
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