Terence Shaw
The boat Princess had awful showers. hardly any pressure and reverting from freezing cold to scolding hot ! Not what you need aftwer a good day on the bike. Food barely adequate. Seemed precooked and brought on board with sauces added with artistic presentations. Many guests agreed with this as did SE staff.
Hi Terence, Thank you for sharing your feedback regarding your experience on the boat Princess. We apologize for the inconvenience you faced with the showers. We understand how important it is to have a refreshing shower, especially after a long day of biking. We apologize for the low water pressure and the inconsistent temperature control. We will make sure to address these issues. Regarding the food, we apologize if it did not meet your expectations. We strive to offer delicious and satisfying meals on board. Your feedback about the pre-cooked food with added sauces and artistic presentations has been duly noted. We appreciate your input, as well as the opinions shared by other guests and our staff. We value your feedback, as it helps us identify areas where we can improve our services. We apologize for any inconvenience caused during your time on the boat Princess. If there is anything else you would like to share or if there are any further concerns, please do not hesitate to reach out to us. We appreciate your time and hope to have the opportunity to provide you with a better experience in the future.
S. Grady
Our trip from Berlin to Stralsund was really good. The food was excellent. Not one bad meal. The service on board wonderful. However, we feel there needs to be a re-design of the route booklet we followed each day. The street names are not marked on the map itself. Instead they are on an adjacent page written out longhand, which is impossible to follow while biking. Perhaps a side by side design with map on one side and written directions with street names on the other , or street names written boldly on the map. There were many of us along the way on the path considering which way to go. Better would be downloadable bike routes via Google Maps and a spot on the handle bars for a phone. I think the paper map stuck in a pouch under plastic that has to have its pages turned in route is obsolete. No one travels anymore using a paper map. I can see having it as backup in case there is no gps service, but I would have enjoyed the trip so much more had I had a better way to know the path. Some of the paths we were on seemed very rugged and not well maintained. Also, the Princess is an older ship and the rooms have windows that don’t open, and the rooms are a bit stinky of mildew. Our room was above a tank of sorts, so we had sewage smell in our room for days in addition to the mildew smell. The staff worked to help mask it with sprays and other techniques. I won’t travel on an older ship again.
Hi Susan, Thank you so much for sharing your experience with us. We are extremely grateful that you took the time to send us your feedback about our Berlin Stralsund tour on board of the Princess. I read through your feedback carefully, and consider your suggestion to be very insightful. I will pass it on to our Partner SE-Tours who organized this tour to see if they could implement this change in the upcoming season. Please know that on all our tours in Holland we use a GPS application which you can use on your mobile phone. Thanks once again. Best, Romy
Mark S
We did the Berlin to Stralsund trip & really enjoyed it. Boat & crew were really good. Don’t expect it to be like a ocean cruise & you’ll not be disappointed. The food was really good, we coughed up the extra for the all inclusive drinks package & thought it good value. The cycle routes were undemanding if you’re a regular cyclist & we’d have preferred a “proper” gravel bike rather than the perfectly OK “touring/town” bike supplied but that’s just a personal preference. All the crew/staff were friendly, polite & helpful. The cycle route guides were comprehensive & easy to follow, plus Rainer gave a exhaustive verbal briefing each morning if you wanted it. All in all we had a great week. Just for info: I’d class it as a holiday with cycling rather a cycling holiday.
Thank you so much for your positive review. How nice to hear that you had such a great time on board. We look forward to welcoming you back on one of our trips in the future. Warm regards, Team Boat Bike Tours
Bette Bradtke
Good bikes, tour description was accurate, very helpful staff, good food.
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