Lisa Goodin Dwelly
Our week was a memory I will treasure forever. The crew was extra special (Berthus, Jonne and Christiana). Each of them made sure our trip was extra special. Jonne, the ship’s chef, made the most delicious food. We looked forward to every meal! Jonne surprised 3 guests with birthday cakes and a retirement cake. So thoughtful! The cabins were comfy and quiet. Loved sitting on the deck with a cup of coffee. I would definitely book this trip again.
We're thrilled to hear that your week was a memorable treasure and that the crew, including Berthus, Jonne, and Christiana, made your trip extra special. We're happy that you enjoyed the comfy and quiet cabins and the peaceful moments on the deck. We can't wait to welcome you back for another trip in the future. Thank you for your kind words! Best regards, Boat Bike Tours
Valerie Cosgrave
My husband and I come from Ireland and we enjoyed the hospitality of the Flora crew, the last week of August 2023 on the river Moselle. This was our 10th trip with Boat Bike Tours and our second on the Flora ship. We find the Flora crew of 3, very helpful and friendly. The ship is home from home, nothing is too much trouble for either Captain Berthus, his wife Chef Jonne or first mate Christiana. The food, which is prepared fresh, is amazing and delicious. We did not cycle with the guide and group as we had done this tour previously and were happy to make our own way to each destination. We had a great week and we intend returning to the Flora next year again as we consider the Flora is the Jewel in the Crown of Boat Bike Tours.
Thank you for your wonderful feedback on your 10th trip with Boat Bike Tours aboard the Flora on the river Moselle. It's fantastic to hear that you had such a great experience and consider the Flora the Jewel in the Crown of Boat Bike Tours. The hospitality of the crew, including Captain Berthus, Chef Jonne, and first mate Christiana, along with the delicious food, made your journey special. We look forward to welcoming you back on the Flora next year! Best regards, Boat Bike Tours
Mary Wagner
This was our second time with Boat Bije Tours. We love the smaller boat experience and absolutely love Tamara and Bert. We want to book again with Tamara/Bert for 2024. We love your company! We sent you photos’.
Thank you really much for this wonderful review! We are really happy that you enjoyed our tour so much and already plan to do another one! We are looking forward to welcoming you on board again soon! Best wishes, Boat Bike Tours
Jennifer
What a great bike and barge experience aboard the Flora. The crew were exceptional – Jonne the cook made delicious meals, Bertis the captain was knowledgeable and experienced and Christiane was amazing. They are a hard working crew who made sure our needs were taken care of, with a friendly and warm smile. The biking was a lot of fun – Bert and Tamy led us to interesting and historical places all around Northern Holland. Overall, I would highly recommend this to anyone looking for a fun (and flat!) cycle around this beautiful country.
We are happy that you liked the tour around Northern Holland! Thank you for your positive review, and we hope to welcome you back in the future! Best regards, Boat Bike Tours
Leonidas
The ship is small and cozy and the owners are nice and work hard to please and make it a good experience. However, operating a ship with a 3 person crew is not enough. We have been on many boat and bike trips and we were never involved in loading and unloading bikes of the ship as it was this time. Cabins #1 and #2 are to be avoided, smallest and stinkiest of the 13. The thing most people remember from trips is the meals and in this case 2 of 6 were vegetarian (33%) that were very very low cost. First and last meal should always be the most memorable and in this case they did not deliver on the first meal. Good breakfasts but if you were slow you ended up with very little choice of breads or cold cuts. Having to ask is not my style. The tour is excellent and lovely places were visited. The instructions for the paths taken were poor, not the typical map like paper instructions with detailed info. Just the numbers of the cycle-paths. Overall we enjoyed the small group of people, the food was acceptable and would be better with some changes as mentioned above, improve the deck space for sitting during sailing and get another crew member to help with the chores and the bikes. Good people, well intending but need improvement to make this a 5 star tour.
Thank you for sharing your feedback on your experience aboard The Flora. We appreciate your compliments regarding the ship's cozy atmosphere and the hardworking and friendly owners. However, we apologize for any inconveniences you encountered during your trip. We understand your concerns about the 3-person crew. While they strive to provide a pleasant experience, it seems that the loading and unloading of bikes might have taken away from the overall enjoyment of the trip. We appreciate your feedback and will take it into consideration for future improvements. Regarding the meals, Boat Bike Tours offers fully catered tours, including delicious meals. Sustainability and reducing the footprint of our tours are very important to us. The menus now become even more tasty as we make them more sustainable. In fact, a quarter of our carbon footprint consists of food and drink. Our goal is to reduce this by at least 15% in the 2023 season, by: -Choosing meat less often, -choosing local/regional products and ingredients more often, -and putting meals with lots of vegetables on the menu. For these reasons, during your trip, two dinners will consist exclusively of delicious vegetarian dishes. Let us surprise you! Thank you very much for your cooperation. We apologize if the breakfast options became limited as time went on. We understand that having a wider selection is important, and we will address this issue to ensure that guests have more choices available, even for those who may be slower in the morning. We will also take your feedback into consideration and work on providing clearer instructions for the paths taken during the tour. We appreciate your suggestion to improve the deck space for sitting during sailing and to have an additional crew member to assist with chores and the bikes. We will evaluate these suggestions. Thank you for acknowledging the good intentions of the staff and the enjoyable aspects of the tour. We appreciate your feedback as it helps us identify areas for improvement. We strive to provide a five-star experience for all our guests, and your comments will be taken into account as we continue to enhance our services. Warm regards, Romy
Diane Resch
The quality of the bikes could be better. Bikes should have water bottle cages. The amount of time spent at stops while on the tour should be reduced, especially if there is nothing to see. A list of participants and countries should be given to everyone. The routing was very good and enjoyed the stop at the cheese factory and the castle.
Hi Diane, Thank you for your feedback on the bike tour. We apologize for any inconvenience caused by the quality of the bikes. We'll take your comment into account for future improvements. Regarding water bottle cages, we understand the importance and will explore adding them to our bikes to enhance convenience. We're glad you enjoyed the routing and the visit to the cheese factory and castle. Your positive feedback is appreciated. Thank you for your review. We'll use your feedback to enhance our services and hope to welcome you back for an improved bike tour.
James Adelman
Wi-Fi didn’t work Guide did not know how to use GPS Unfriendly assistant to chef Guide was unprepared for flat tire issues
Thank you for your review and for bringing this to our attention. I am very sorry to hear about your less than satisfactory experience on this trip and hope you will accept our sincere apologies. Best Romy
Sandy
The crew was wonderful! The boat was comfortable. I loved my Trek e-bike! Dinners were great. Lunch makings were a bit limited. Our guide, Wieger, was fun and very knowledgeable. I’m short, and the mirror in the bathroom was too high for me to see in (very minor problem). It was a fun and enjoyable experience! Thank you!
Hi Sandy, Thank you for the nice review about our tour. We are delighted that our guide Wieger made your trip enjoyable! We hope to see you again in the near future. Best, Romy
Gloria Tierney
It was wonderful. The pilot and entire crew were exceptional. The trip not only met my expectations, it exceeded them
Hi Gloria, Thank you for such a lovely review. It has been a pleasure to have you on board and we hope to see you again soon. Best, Romy
Jock McKenzie
The overall cycling route was very good although somewhat too close to traffic lanes at times . The guide, Wieger , was excellent both knowledgeable and very safety conscious. The towns we visited were mostly very historical and picturesque. Berthus, Janne, Christina who owned and ran the boat and catering were outstanding. Nothing was too much trouble and the catering was very good. The cabins are small and fan was needed to keep cool. We had an excellent mix of clients other than our party. Overall I would rate highly.
Hi Jock, We are incredibly grateful that you took the time out to share your feedback with us. It means a lot to our entire team That you rated our trip so positively. We look forward to welcoming you back again soon. Best, Romy
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