David Gregg
The staff and guides were very good. The boat needed some upgrading. The bike routes were very good and the app was easy to follow. I think if we went a few weeks later the smaller cities would have been more lively in the evenings.
Canadian Couple
Amsterdam to Bruges on Magnifique 3. Crew of Patrick, Jens, Rutger, Meike, Else-Meike, Marie-Jose and Corrie were professional, courteous, and did a great job. The tour was exactly as it was represented on the web site. Our guides were a wealth of information both enroute and after dinner on walking tours. Cycling route was easy with many side stops that we would never have known to make. The ship and cabins are very comfortable and surprisingly spacious. It’s nice to have a floating hotel room to come to at the end of the day. Chef prepared meals were top notch. We would recommend this vacation to anyone who wants to experience Netherlands and Belguim countryside.
Janice Marshall
Beautiful, comfortable boat and great food and service. Our 4th boat/ bike trip, but first time with this boat and we are impressed.
Elizabeth
The barge accommodations and food were excellent and the entire crew went out of their way to insure we enjoyed the trip. It would have been better if our bike ride guide knew the route better because we got lost frequently and had to retrace our steps often in the pouring rain. I would have enjoyed a bit more historical context about some of the sights we saw but the routes were beautiful and the landscape stunning!
Cynthia
Loved the boat and crew. The route and sites were beautiful. However, the two guides put many riders at risk. On the first day the Group 1 leader had gotten us lost so many times that we actually had to turn around at least 8 times. I fell four times because I had to keep looking back and stop to make sure the back of the group knew where to turn because the guide was going to fast through the city. One friend was left behind in a city on the fifth day because neither of the guides did a count before leaving. Even after the incident and riders wanting to do a count, they did not do a count. Many problems with the guides; not acting as a team, not training each other, poor communication, stopping on bike paths, etc. I was very stressed out seeing that I was the one who coordinated 28 people to sign up. Several people fell and had bad experiences. But we also had so many great experiences. Riding to Amsterdam on the last day was awesome. On the last night we all bonded in relief and celebration that no one got seriously hurt. This was my fifth time doing a bike and barge trip. These guides were the worst.
Hi Cynthia, We appreciate your feedback regarding your recent bike and barge trip. We apologize for the issues you encountered with the guides and the potential risks they posed to the riders. It is concerning to hear that the Group 1 leader got lost multiple times on the first day, leading to confusion and unnecessary stops. We understand that this caused inconvenience and even accidents for some participants. We apologize for the lack of coordination and communication between the guides, as well as the failure to perform headcounts before leaving certain locations. These are important safety measures that should have been followed consistently. We understand that the inexperienced guides had a negative impact on your overall experience, despite the beautiful route and sites. We apologize for the stress and disappointment this caused, especially considering your role in coordinating a group of 28 people for the trip. On a positive note, we are glad to hear that you still had many great experiences during the trip, including the enjoyable ride to Amsterdam on the last day. It's wonderful that the group bonded and celebrated together on the final night, relieved that no serious injuries occurred. We take your feedback seriously and will address the issues you mentioned with the guides' performance. We strive to provide experienced and knowledgeable guides who prioritize the safety and satisfaction of our participants. Your feedback will help us improve our future trips and ensure a better overall experience for all participants. Thank you for taking the time to share your feedback, and we apologize once again for the shortcomings you experienced with the guides on this particular trip. Warm Regards, Romy
Doug McBurney
The staff were excellent! The tour guides were fun and knowledgeable, the chef created excellent meals and all the staff were really friendly and helpful. Several people did get a 24 hour flu like illness. But all recovered and staff were very accommodating with needs. We hope to book another trip like this one soon.
Vicki Greenall
The tour was a unique way to see the countryside. The boat was beautifully outfitted for our purposes, the food was plentiful and very good and the tour guides were interesting and informative. We kept a fair pace when biking and had enough breaks and stops so it was manageable for everyone. Everything was well organized and effective. The size of the group was small enough to get to know most of the other guests and enjoy their company. I would do another tour with them
Thank you for taking the time to share your positive experience with us! Good to hear you really enjoyed the food and the informative stories from the tour guides. Super nice that you enjoyed cycling and that it was thankfully easy to keep up. We're delighted to hear that your trip was well organized and effective for you. I'm happy to hear that you liked the group size and you got to know the other guests ass well! Thank you for choosing this tour, and we hope to have the opportunity to welcome you back for another fantastic adventure in the future! Warm Regards, Romy
Dorothy McLean
Food was good. Guides, captain, crew were pleasant. There were times when the bike routes were not communicated well. Most important is to have better assessments of the cyclists.
Michele
The whole Boat n Bike experience was amazing!! From the crew: Patrick our captain, Jens, Rutger, Mieke, Else-Mieke and our tour guides Marie-Jose & Corrie simple made this trip a must do!! The boat was so well laid our , fab food, they took such great care of all. Our group of 6 Canadians had so much fun seeing and learning so much from the guides of the Netherlands and Belgium!! Riding through countryside, villages, towns – it was breath taking! Thank you
Thank you for taking the time to share your positive experience with us! It is so good to hear that you really enjoyed the trip and that the whole crew made the trip a must do! I'm also really happy to hear that you liked the food and had the best time in the Netherlands and Belgium. Thank you for choosing this tour, and we hope to have the opportunity to welcome you back for another fantastic adventure in the future! Warm Regards, Romy
Matthew Jones
I really liked our Amsterdam to Bruges bike tour on the Maniifique III. The staff was exceptional and the service impeccable. I really liked the spacious deluxe cabin we were in. The beds were very comfortable and it had all the amenities we needed except for possibly three or four more hangers in the closet. The food and drink were wonderful. My wife has a very special diet she needs to be on, and the chef accommodated her needs very well. The bike rides were fun but perhaps a little too long for some of my fellow travelers. The tours in the evening were also a little too long for my liking. I would have liked to have gone to a pub instead of a tour on the evenings I was worn out from biking, but no pub suggestions were offered. I think it would have been nice to offer pub suggestions and perhaps directions back to the boat. In summary, it’s hard to make 40 people all content, but Boat Bike Tours really did there best to do so.
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