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The staff was outstanding. Chef Sylvia’s food preparations were excellent. Steward Omar met every need and Guide Michela had the right balance and humor to keep everyone engaged and on track. Bernard, the Captain was also very competent. The ONLY complaint is that it was advertised as a level one and it was not. There were many difficult climbs including one that was 5 kilometers. Several participants had to switch to electric bikes after the first day and consequently paid a premium. This was a level 2 not a level 1.
Thank you for your detailed feedback. We’re glad to hear that the crew Sylvia, Omar, Michela, and Bernard helped make your experience a positive one. Your comments about the route difficulty are valuable, and we understand your concern about the ride being more demanding than expected. We’ll make sure your remarks are taken into consideration to help better set expectations in the future. We hope to welcome you again on board in the future. Kind regards, Boat Bike Tours
The bikes were in great shape. The helmets appeared to be new. The 2 guides were funny and lots of fun and knew exactly where they had to go. The rooms were clean and beds made after we were all out on the bikes. Bathrooms clean. The main area was always neat and tidy. FOOD;;;; oh wow the chef was great – the food was really good and the presentation was super. The only negative would be —-the trip had to end and it ended way too soon. The captain was always helping to do whatever needed to be done when the ship was docked. The staff went above was was expected.
Thank you for your enthusiastic feedback. It s great to hear that everything from the bikes and guides to the meals and onboard atmosphere made such a strong impression. We appreciate your kind words about the crew’s efforts and are glad the trip left you wanting more. We hope to welcome you again on board in the future. Kind regards, Boat Bike Tours
Magnafique II was very clean and well-designed. The crew was friendly, helpful, and competent. I have been on several Backroads trips and didn’t know what level of service BoatBike would have. I thought they might just drop your bike on the side of the canal and give you a map so having guides was a surprise as was riding as a tight group. Meeka was pleasant and helpful and tried to keep everyone together but clearly had little training to be a bike group guide and did not know the routes very well. Peter was arrogant and unhelpful. He would often leave people behind and frequently veered off the route for no apparent reason. This made using guests as a sweep disastrous since they often lost the front of the pack and were left somewhere off the day’s route. In our group there were many people who had not ridden bikes in a long time, let alone ebikes. An hour of training in how to ride in a group, follow the rules of the road, etc. might have prevented several falls.
Thank you for your honest and thoughtful feedback. We’re glad to hear you were satisfied with the quality of the Magnifique II and the support from the crew. Your comments regarding the guiding experience and group dynamics are taken seriously, and it’s clear that a clearer introduction and more structured guidance could have improved the experience for your group. We’ll reflect on this to ensure we can better support both experienced and less experienced riders going forward. We hope to welcome you again on board in the future. Kind regards, Boat Bike Tours
The route, the tulips, our guide, the captain and his crew, including the chef. The amazing weather and the rest that Holland has to offer didn’t hurt as well. The only thing to improve would be slightly thicker mattresses on the berths.
Thank you for your message. We’re happy to hear that the route, crew, and the beauty of the tulips made your trip enjoyable and that the weather cooperated too. We appreciate your note about the mattresses and will take that into consideration. We hope to welcome you again on board in the future. Kind regards, Boat Bike Tours
The guides were so welcoming and helpful. The staff made us feel the boat was home. The other guests were all friendly and we enjoyed sharing the experience. I had great time and the tulips were magical. Next time I ll take a longer cruise than 5 days. It wasn t enough! I forgot the meals! What a wonderful chef!
Thank you for your kind message. It s lovely to hear that you felt at home on board and enjoyed the company of fellow guests. We re glad the tulips and meals left such a strong impression sounds like a memorable trip all around. We look forward to welcoming you on a longer cruise next time. Kind regards, Boat Bike Tours
The experience was perfectly described in advance. It was well planned and our well-being and safety was always considered. The staff exceeded expectation in their personable approach and dedication to making the time as good as possible for all participants..
Thank you for your thoughtful feedback. We’re pleased to hear that the trip lived up to expectations and that you felt well cared for throughout. It’s especially nice to know the staff’s dedication and approach made a difference. We hope to welcome you again on board in the future. Kind regards, Boat Bike Tours
8 Day Tulip Tour Premium. The tour guides, Hester and Jens, were exceptional! The boat (Clair d’Etoile) and crew made our trip very enjoyable. Excellent food. We had a wonderful experience.
Thank you for your message. We’re glad to hear that Hester, Jens, and the crew aboard the Clair d’Etoile helped make your 8 Day Tulip Tour a great experience. It s also nice to know the food was a highlight. We hope to welcome you again on board in the future. Kind regards, Boat Bike Tours
Another great Boat Bike Tour! What a crew that looked after us on the Ave Maria from the Captain Juno, Technical Engineer Francesco, the Chefs Dani & Benedetto to the two Tour Leaders Stefanie and Anna. That team made this trip,one to remember. Thanks Juno for your Dutch humour, Francesco ensuring our bikes were in top shape, Dani & Beredetto on the great meals everyday and giving us a taste of Italian cuisine to the tour leaders navigating us thru Italy. The tour leaders were so knowledgeable and since it was Anna s first trip on The Ave Maria, I would suggest hiring her. A highly recommend this trip.
Thank you for your kind and detailed message. It’s great to hear that the team aboard the Ave Maria helped make your tour in Italy so memorable. We’re glad you enjoyed the meals, the bike support, and the guidance along the way. Your appreciation for the crew and tour leaders, including Anna, is warmly noted. We hope to welcome you again on board in the future. Kind regards, Boat Bike Tours
“Our guide, Franz, was jovial, knowledgeable and maintained a good pace for the group. He really made the excursion wonderful. The crew was top notch and tried to be so helpful with everything. I don’t think the word “”NO”” is in their vocabulary. My wife caught a cold and they even took the time during their break to go to a pharmacy to buy her medication. They would not accept any reimbursement. I would highly recommend this excursion to anyone!”
Thank you for sharing your experience. It’s lovely to hear that Franz and the crew helped make your trip so enjoyable, and that they went out of their way to offer care and support when it was needed most. That level of thoughtfulness means a lot. We hope to welcome you again on board in the future. Kind regards, Boat Bike Tours
The staff and crew were wonderful. Food was great. Bikes were well maintained. Leslie was awesome
Thank you for your message. We’re glad to hear you had a good experience with the staff and crew, and that Leslie made a positive impression. It’s also great to know the food and bikes met your expectations. We hope to welcome you again on board in the future. Kind regards, Boat Bike Tours
The bike trails were very good and well designed. Ride with GPS is great. The bikes were limited. As regular cyclists we found the non electric bikes to be heavy and poor gearing ratios, even in flat terrain with windy conditions. So in future would bring our own bikes. The ship was comfortable. The food was plentiful but in the main overcooked and on reflection we would probably enjoy eating out more than eating on board. The staff were very friendly.
All around a great and fun experience
Thank you for your message. We’re happy to hear you had a great and fun experience. We hope to welcome you again on board in the future. Kind regards, Boat Bike Tours