SIMON SHANG
The cabin and bathroom are very clean. Food and service are excellent. Especially, the bike routes are selected just perfect, making the biking trips very enjoyable.
Nigel Gibbons
Comfortable river boat with great cycling opportunities along the riverbank and in cities.
Mrs Hilary Rowell
Well organised daily rides. Good food. Pleasant company. Staff friendly and helpful. The bikes were in good condition. Cabins clean and spacious. Overall good value for money
Gary Cornish
I found that the ship was too big compared to the two previous boat/bike tours; we didn’t get to know the crew and all passengers personally. Previous tours we were able to walk around the towns at night. The majority of the nights were spent cruising. The tour coordinator’s english was limited and low, so the German briefings were 5 times longer than the english. The tour director should have been able to provide information on public transport as the boat was docked 5 km from the town center in Vienna. He seemed more interested going off on his own bike trip. The bikes were not serviced prior to distribution tire pressure were low and keys were missing. No one was there to adjust handle bars and seats, which was a service on previous tours. I must say the remaining crew was hard working the food was good and the cabins were serviced twice daily, something I wasn’t expecting. This was the first self guided bike/barge tour. The guide and maps need to be updated with greater detail. We had better maps and greater detailed instruction at night briefings on our first two tours with a guide. The biking trips seemed to be rushed, we were told a couple of time don’t take the long route because of time or the road is busy. Biking was the main reason we go on these trips.
Hi Gray, Thank you for your feedback regarding your recent ship tour. We apologize for any inconveniences you experienced. We understand that the size of the ship was larger than your previous tours, limiting personal interaction. We will consider this for future tours. We apologize for the language limitations of the tour coordinator and will work on improving English briefings. We regret the inconvenience of the boat's docking location in Vienna and will ensure better information on public transport. We apologize for the bike issues and will improve bike maintenance and preparation. We appreciate your positive comments about the hardworking crew, good food, and cabin service. We will update the guides and maps for greater detail. We apologize if you felt rushed during the biking trips, and we will strive for a more flexible schedule. Thank you for your feedback, which will help us improve future tours. Warm regards, Romy
Rob Ahrens
Over all, a good time. Biking distances were appropriate and mostly well marked, the food was plentiful and good. Points off for the following: 1. The wait staff was new and sometimes not attentive ( I frequently needed to get my own water/juice but was told by the manager that I could not do this; service did not improve). 2. Route briefings were a little hard to follow because the director interspersed travelogue info while giving directions. Better to give all route directions together, then sight seeing recommendations. Also, we were told of many attractive sights along the route, but then told to not spend much time at them to avoid being late to the boat. 3. Music in the lounge was too loud during afternoon snacks, which made conversation difficult. I had asked the lounge manager to ask the musician to lower the volume but he only did briefly. Very irritating and chased a few out of the lounge.
William Pace
Wonderful ship, food, and service. The itinerary was perfect.
HI William, Thank you so much for your review. We really hope to see you among our guests again. Best, Romy
customer
Although the Fortuna is a bit dated, and scheduled for replacement next year, we found our upper level cabin to be very comfortable with plenty of storage space. The onboard experience exceed expectations.very friendly and accommodating staff, good food and excellent dining service, comfortable lounge with nightly entertainment and complimentary wine and beer 7a to 10p. The cruise director was excellent, and held daily reviews of the following days bike routes with maps and highlights of the itinerary. Bikes were very high quality and stationed for easy access every morning for the days ride. The biking trails were well marked and easy to follow. Our trip itinerary from Passau to Budapest and back was spectacular.
Thank you so much for such a nice review and for taking the time to write it. We are glad you enjoyed your trip so much and wish to see you again soon. Best Romy
Rene Arnet
Very well organized and friendly. Super staff and great food, well done
It warms our hearts to hear such amazing feedback! We are very grateful for customers like you, and we hope to have you with us for many years to come! Best Romy
Monica Kerr
Generally a good experience, but with room for improvement. The ship was fine, the crew was wonderful. We had great dinners, but breakfast was lacking and without much variety. The part of the trip that really needs improvement is the quality of the bikes…they’re pretty terrible. I’d recommend this trip to friends, but tell them to somehow bring their own bikes.
Thank you for your review and for bringing this to our attention. We are trying to be better, and we will definitely pay special attention to the quality of the bikes and breakfasts. Best Romy
Tom Kimberley
Very good experience, will definitely be a repeat customer. Room was great, bathrooms larger than large cruise ships, food was very good, breakfasts could have offered different options but overall good.Staff was very good.
Hi Tom, We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience on board of the SE-Manon– it means the a lot to our entire team! We look forward to welcome you back on board. Warm regards, Romy
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