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We absolutely loved riding through the…

28 Sep 2023

Derek Melnychuk

We absolutely loved riding through the country side and small towns. Great experience and a great way to see countries outside of big cities. Service by the staff and crew was fantastic. Very friendly, helpful and accommodating. I wanted to give more stars however there were several things that need to be addressed. -The WIFI IS TERRIBLE!!!! It wouldn’t take much to upgrade this and make it a better experience. -The morning briefings at times were confusing and the slides sometimes didn’t match up properly to the conversation. -The final morning we had to be out of our rooms by 9:00 it would have been nice to be able to check out at 10:00 allowing us to go back to the room one last time after breakfast. The lines to the single bathroom was VERY LONG.

Reply from Boat Bike Tours 29 Sep 2023

Hi Derek, Thank you for taking the time to provide us with feedback on your recent countryside and small towns experience. We're thrilled to hear that you enjoyed the scenic journey and the opportunity to explore countries outside of big cities. We appreciate your kind words about our staff and crew as well. We do value your constructive feedback, as it helps us improve our services. Here are our responses to the issues you raised: Wi-Fi: We apologize for the inconvenience you experienced with our Wi-Fi service. We understand that a reliable internet connection is essential for many travelers. Morning Briefings: We're sorry to hear that the morning briefings were confusing at times and that the presentation slides didn't always align with the conversation. We will review and improve our briefing processes to ensure that information is presented clearly and accurately. Check-Out Time: We appreciate your suggestion regarding the check-out time on the final morning. Your feedback about the long bathroom lines is noted, and we will explore options to make the check-out process smoother and more convenient for our guests. Your feedback is invaluable to us, and we are committed to making necessary improvements to enhance the overall guest experience. We hope that you will consider traveling with us again in the future, and we thank you for choosing us for your countryside adventure. If you have any further comments or suggestions, please don't hesitate to reach out. Kind regards, Romy

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